Sr. Technical Service Specialist

JOB DESCRIPTION:

MAIN PURPOSE OF ROLE

Experienced professional individual contributor that works under limited supervision. Applies subject matter knowledge in the area of Medical Device Field Service. Requires capacity to apply skills/knowledge within the context of specific needs or requirements.

MAIN RESPONSIBILITIES

• As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Assesses product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customer's organization.

QUALIFICATIONS

Education

Associates Degree (± 13 years)

Experience / Background

Minimum 1 year

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Thailand > Bangkok : Q-House Lumpini Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Yes

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment