Referral Coordination Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

777 S Burleson Blvd

City:

Burleson

State:

Texas

Postal Code:

76828

Job Description:

Schedule: Monday-Friday, 8:00 AM-5:00 PM. Occasional travel to Central Texas locations may be required.

Location: Hybrid role based at Texas Health Medical Associates Administration, 777 S. Burleson Blvd., Burleson, TX 76028. Onsite attendance required for meetings, training, and business needs, typically once per week or as needed.

• Oversees the day-to-day workflow and performance of the Referral Coordinator team.
• Manages hiring, training, coaching, evaluations, and progressive discipline when necessary.
• Ensures staff receive clear and timely communication on policies, procedures, and referral requirements.
• Monitors employee attendance and completes necessary time adjustments before payroll deadlines.
• Shares engagement survey results, develops action plans, and drives progress to improve team morale and appreciation.
• Manages eligibility verification, insurance identification/uploading, and document scanning.
• Confirms all documents and authorizations are fully completed, accurate, and signed.
• Answers phones, routes calls, provides routine information, and responds professionally to patients, health plans, providers, and clinic staff.
• Maintains consistent attendance, delivers excellent customer service, and works efficiently with a sense of urgency.
• Performs other duties as assigned.

Education:

• Bachelor’s degree [Required]

Work Experience:

• 1 year health care experience [Required]
• 5 years of position related experience [Preferred]

Additional Information:

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelor’s degree AND 1+ years of experience OR
• Associates degree AND 3+ years of experience OR
• High School Grad or Equiv AND 5+ years of experience

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$27.40 - $50.97

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.