Senior Customer Solutions Manager

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be a trusted advisor and strategic transformation partner to some of AWS's largest and most complex customers, driving measurable business value realization across cloud, modernization, AI and agentic innovation. In this highly visible role, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large-scale enterprise transformations to guide them through not only their cloud journey, but also the organizational, cultural and technological shifts required to succeed in the AI era. You will interface with customer executives and AWS leadership, driving collaboration between the core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, partner organizations and customer teams to plan and support workload migrations, modernization programs and AI/GenAI initiatives.

You will translate strategic initiatives in the account plan into executable actions, working backwards from customer business outcomes and key milestones. Education plans, Executive Briefing Sessions, Executive Visioning workshops, go-live events and value reviews are among the critical items you will own. You will guide customers through organizational readiness, including change management, workforce reskilling, governance and process standardization, serving as the primary continuity role from strategy through execution.

As enterprises evolve towards agentic organizations, you will identify high-impact AI opportunities by engaging directly with line-of-business leaders, leveraging technical knowledge that meets defined "Tech Bar" standards to guide complex implementations. You will run immersion days, create prototypes and advocate on behalf of the customer, proactively solving challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators at both executive and team level. You will be a peer leader with the ability to gain stakeholder buy-in, negotiate and lead through influence. Your enterprise experience and operational excellence will impact our customers' decisions, provide insight and help drive secure, robust and value-driven outcomes.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

A day in the life As an AWS Customer Solutions Manager, you'll be a strategic partner to some of the largest and most complex customers. You will interface with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.

About the team About the team The AWS Customer Solutions Manager team is a group of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. This team's passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities, Invent and Simplify and inspire transformative change.

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

- Experience leading large-scale enterprise transformation programs (cloud, digital, AI, or modernization) - Senior customer-facing experience with demonstrated ability to communicate at C-suite/VP level - Track record of driving measurable business outcomes through technology adoption - Proven organizational change management and cross-functional alignment expertise - Ability to lead through influence across multiple stakeholder groups without direct authority - Strong governance, problem-solving, and attention to detail

- Experience guiding customers on AI adoption, agentic workflows, or GenAI use cases - Existing AWS or cloud certifications - Management consulting, enterprise IT, or digital transformation background - Industry vertical domain expertise

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

For this position, we offer the minimum gross base salary listed below (incl. 13-14 monthly salary). The base salary listed corresponds to working on a full time basis. For part-time hours, the salary will be pro-rated.

In accordance with the applicable legal requirements, we also state that the minimum salary for this position is determined by the relevant collective bargaining agreement. Depending on experience and qualifications, there is a willingness to overpay. There may be further pay components such as a sign-on payment. In addition, the candidate may be eligible to participate in a restricted stock unit award operated independently by Amazon.com Inc. in the US.

You can also look forward to many other benefits like an employee discount! But we also have many intangible rewards for you, such as our commitment to actively challenge and support you in your development and a refreshing lack of rigid hierarchies. You will also have the opportunity to work with the brightest minds from various industries, actively contribute your ideas and thus significantly drive our success.

Vienna, AUT - 6,875.00 EUR Monthly