Customer Service Representative

CSR Responsibilities:

• Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting
• Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
• Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
• Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
• General Support: Completes all tasks assigned by supervisors.
• Qualifications: Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures Preferred: HS Diploma or educational equivalent

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.