Account Manager, Strategic

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Team Atlassian is continuing to lead investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realise value across our solutions. We believe in the Atlassian values and want to use them as our compass in always refining and optimising our go-to-market model. Our Account Management team is comprised of proactive and empathic account managers that own retention and accelerates expansion of Atlassian's core products and services, contributing to the transformation of our largest Enterprise customers worldwide. You will deliver high customer retention rates, proactively engaging on expansion opportunities, and leading opportunities throughout the customer lifecycle. You will report to the Manager, Strategic Account Management APAC.

More about you We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. Also, you need to be experienced in balancing multiple opportunities concurrently. You show excellence in discovery with the ability to engage with curiosity to identify opportunities for expansion. You embrace and demonstrate our company’s values by advocating for the customer's interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategy. You have a proven track record of achieving revenue targets and accelerating expansion within your owned book of business.

What You Will Do:

• You will accelerate growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
• Develop Senior and Executive relationships over video conferences and in-person
• Manage high-value renewals & expansion across a sizable product portfolio
• Oversee growth opportunity management.
• Partner with our Sales team on account planning and driving business growth through competitive, market and white space analysis
• You will increase customer awareness of Atlassian's product portfolio to discover opportunities
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
• Forecast accountability for your owned book of business
• Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
• Manage up internally to provide awareness and advocacy of customer needs
• Influence cross-functional partners toward mutually beneficial outcomes

Your background

• Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
• Proven experience selling Enterprise SaaS products across a global account footprint
• Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
• Experience meeting or exceeding performance goals
• Experience managing customer engagements with Enterprise-level customers
• Experience managing complex sales cycles
• Experience working with Channel Partners & GSIs to retain and grow customer accounts
• Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
• Experience using Salesforce, Clari and Tableau
• Experience analysing data to support identifying opportunity and projecting growth trajectories

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.