Service Integration Engineer

Job Title

Service Integration Engineer

Job Description

At a glance: The Service Integration Engineer is responsible for ensuring the stable, reliable, and optimised operation of controls and application layers. The role bridges incident resolution, system integration, and continuous improvement. It ensures seamless interaction between controls, WCS/WMS applications, and operational processes.

In addition, the Service Integration Engineer acts as a leading technical expert within the team, providing guidance, knowledge sharing, and technical leadership while maintaining strong customer interaction to ensure service excellence and business alignment.

Your impact:

• Support colleagues to manage and resolve complex incidents across controls and application layers (ASRS, PLC, SCADA, WCS, interfaces)

• Perform end-to-end root cause analysis across system components

• Monitor system performance and identify improvement opportunities

• Optimise controls logic, application configurations, and integrations

• Ensure alignment between controls behaviour and application logic

• Drive problem management and permanent fixes

• Act as the leading technical expert within the team for controls, integrations, and application-related issues

• Provide technical coaching and knowledge transfer to colleagues

• Maintain proactive customer interaction, ensuring clear communication during incidents, changes, and service improvements

Accountable

• Quality and effectiveness of incident resolution and improvements

• Stability and performance of controls and application layers

• Correct execution of change, problem, and release management

• Sustainability and documentation of solutions

• Technical leadership and knowledge development within the team

• Customer satisfaction through effective communication and service delivery

Consult

• Advise on system risks and optimisations

• Support decisions on configuration changes and integration design

• Provide input during incident escalations, problem reviews, and changes

• Act as a bridge between Controls, IT, and Application teams

• Serve as a trusted technical advisor for customers and internal stakeholders

Key Interfaces

• TAL Technical Support (L1/L2/L3)

• Integration / Project Engineering

• OEM / 3rd line support

• Customers and Operational Stakeholders

Recurring Activities

• Incident and problem management reviews

• Change and release planning

• System performance reviews

• Technical workshops and knowledge sharing

• Service transition activities

• Customer review meetings and service improvement discussions

• Mentoring and coaching team members on technical topics

What makes you a great fit?

• Strong knowledge of controls (ASRS, PLC/SCADA) and WCS/WMS systems

• Experience with incident, problem, and change management

• Strong analytical and troubleshooting skills

• Ability to work cross-functionally across IT, Controls, and Operations

• Recognized subject matter expert with the ability to lead technical discussions and guide colleagues

• Strong customer-facing and stakeholder management skills

• Excellent communication skills with the ability to explain complex technical issues to both technical and non-technical audiences

• Continuous improvement mindset and strong ownership mentality

What you can look forward to:

This position offers a competitive salary range of €5000 to €6000 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth € 300,- per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Vanderlande Academy and training facilities to boost your skills
• A variety in Vanderlande Network communities and initiatives
• And a great company restaurant and coffee bar with barista

Ready to join Toyota Automated Logistics? We look forward to hearing from you! A resume with a short motivation letter is preferred but not a must. Your contact for questions is our Recruiter Anissa Bejaoui.

E-mail: [email protected]

Who we are? At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand.

Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.