Video Incident Response Specialist

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.

Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Job Summary

The Video Incident Response Specialist (VIRS) is responsible for monitoring, assessing, and responding to live security, safety, and operational incidents across a variety of video monitoring programs. Utilizing advanced surveillance technology, video analytics, alarm monitoring platforms, and remote intervention tools, this role serves as a critical component in protecting people, property, and critical assets.

Video Incident Response Specialists evaluate alarms and video events in real time, investigate potential threats, coordinate emergency response efforts, execute customer-specific action plans, and document incidents with accuracy and professionalism. Specialists may support a variety of service offerings including fire detection and suppression systems, video guarding, high-value asset protection, virtual patrols, critical infrastructure monitoring, and emerging remote security technologies.

Responsibilities / Duties / Tasks:

• Monitor and respond to video, alarm, and analytics-generated incidents.

• Assess events, execute response procedures, and coordinate emergency dispatch and notifications when required.

• Conduct proactive monitoring activities, virtual patrols, and system checks.

• Document incidents and maintain accurate records of actions taken.

• Communicate professionally with customers, emergency responders, and team members.

• Maintain proficiency in monitoring technologies, operational procedures, and customer requirements.

• Participate in training, quality assurance, and continuous improvement initiatives.

• Perform other duties as assigned in support of video monitoring and incident response operations.

Job Qualifications / Skill Requirements:

• High School Diploma or equivalent required.

• Minimum 6 months customer service or video monitoring experience preferred.

• Demonstrated ability to make sound decisions under pressure.

• Strong written and verbal communication skills.

• Excellent customer service mindset.

• Ability to multitask effectively in a fast-paced environment.

• Strong attention to detail and situational awareness.

• Intermediate computer proficiency.

• Ability to learn and master multiple monitoring platforms.

• Must maintain a consistent and predictable schedule.

• Must be available to work weekends, holidays, and shifts as needed.

• No active corrective action above a verbal warning is preferred for internal applicants.

What’s in it for you?

At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.

Here’s a snapshot of what we offer:

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.

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