Account Strategist / Account Manager

Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews, and is ranked among the Top-3 best professional service firms in the world 2024 by Clutch.

Trusted by industry leaders, including General Electric, Nvidia, UC Berkeley, Zendesk, Cloudflare, and over 1,000 other businesses in the USA — from startups to Fortune 500, empowering companies across 50+ industries with a results-oriented full-funnel outreach, boasting a staggering average of $10 return on every $1 spent with Belkins.

We foster long-term partnerships to unlock the full potential of B2B clients, allowing them to scale steadily regardless of market shifts.

The role

As an Account Strategist at Belkins, you own the relationship end to end — from the moment a client signs, through their first 90 days, to the point they're proven out and handed off to the steady pod. You build the strategy, manage the client, align the internal team, and make the pilot period the client's best case for staying.

You're not a coordinator. You're the person who decides what happens next, and makes it happen.

Every week, you'll navigate demanding client conversations, make fast tactical calls (pilot-stage clients need speed, not long-range strategy), and lead a pod of SDRs (paired with the Delivery Lead) toward one goal: getting the client to survive, and extend past, their first three months.

If you're energized by that kind of ownership and thrive in high-volume, client-facing environments, this role was built for you.

What you'll be doing

• Onboarding ~5 new clients per month as part of the intake pod, running each through a 3-month pilot period. At any given time, you'll be owning no more than 10–15 concurrent accounts, as earlier cohorts either churn or graduate to the steady pod.
• Building high-level outbound omnichannel strategies for each client during the pilot — ensuring smooth performance, identifying blockers, and course-correcting quickly, since pilot-stage work calls for fast tactical decisions over long-term strategic planning.
• Running 3–4 client calls per day: status updates, strategy sessions, difficult conversations — showing up fully to every one of them.
• Leading the internal pod (SDRs, Delivery Lead, Content Specialist) toward the client's 3-month survival, not just reporting on KPIs.
• Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.
• Owning the client's 3-month survival rate as your core metric (the bar is 1 in 2 pilot accounts extending past month 3).
• Handing off retained clients to the steady pod at the end of the 3-month pilot, ensuring a clean transition for the client and the next account strategist.

What you bring

What's special about working at Belkins

You're our kind of person if you

What to expect in our process

If you’re ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through:

Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.

Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused.

Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.

Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.

Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.

Global Sync: We align with U.S. holidays to keep our global teams in sync.

Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.