Customer Success Manager

About the Role

Key Responsibilities

• Be a key player in the handoff from sales to onboarding as a customer’s champion
• Conduct lifecycle check-ins with operators and ensure the continued education of the product is completed
• Build revenue throughout your book of business through the implementation of new features and value propositions
• Build and maintain an opportunity pipeline. Upsell, cross-sell, expand, and retain as opportunities present themselves
• Funnel feedback from clients to the product team, and represent the voice of our clients during any product scope sessions
• Ad Hoc responsibilities as required

Requirements

• B.A, B.S. or equivalent degree preferred, but not required
• At least 6 months to 1 year of inside sales or account management experience
• Experience in SaaS is preferred, but not required
• Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
• Organizational skills, detail, and task-oriented
• Excellent written and verbal communication skills
• Self-starter & Team player mindset
• Ability to work effectively in a fast-paced environment

About Cents

Cents is a New York-based technology company building the leading platform for the $40+ billion laundry and dry cleaning industry, helping laundromats, dry cleaners, and garment care businesses start, manage, and grow. We're backed by top-tier investors including Bessemer, Camber Creek, and Sumeru Equity Partners, and we were just ranked No. 101 on the Inc 5000 for 2026. Our team is full of passionate technology experts obsessed with supporting and empowering small business owners, and we're just getting started. If you want to help elevate an entire industry, this is where that happens.

Benefits Overview

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Our laundry stipend, gym stipend and access to learning opportunities from our team and network of advisors, and investors are just the starting point!

• Equity Options
• Unlimited PTO and 12 Paid Holidays
• Gym, Laundry and Work-from-home/Commuter stipend
• Parental leave – Up to 14 weeks fully paid for new parents
• Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
• 401(k)

Cents is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital or familial status, pregnancy or pregnancy-related conditions, military or veteran status, citizenship or immigration status, arrest or conviction record, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.