Senior Customer Trust Analyst

Splunk is looking to add a Customer Trust Analyst to grow our Customer Trust program(s) within the Splunk Global Security (SGS) team. As a Customer Trust Analyst, you will be supporting customer security due diligence and assessment activities, such as facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations. If you have a deep understanding of information security and you are passionate about building, sustaining and growing trust with our customers, then this role is for you.

Responsibilities

• Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address customer inquiries, questionnaires, customer audits, and other requests regarding Splunk’s global security program and security controls
• Lead customer security audits in EMEA, showing evidence of Splunk security controls
• Facilitate security assessments from customers, pre sales. Deliver accurate information of Splunk's security to customers, demonstrating how our security measures align with their security expectations and contractual commitments
• Lead security conversations representing Splunk’s security in meetings with current and prospective customers
• Manage feedback and observations from customers, and engage with partners, where appropriate, to determine applicable actions and monitor resolution
• Develop customer facing documentation that represent Splunk security controls
• Maintain deep knowledge of Splunk’s products and security information, collaborating with key partners and experts across Splunk
• Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations

Requirements

• Bachelors +7 years of related experience, or Masters +4 years of related work experience, or PhD +1 year of related experience
• Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, GDPR, DORA, and NIS2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)
• Good understanding of cloud security principles
• Good understanding of cybersecurity, including but not limited to incident response, networking, vulnerability management, pen-testing, architecture
• Customer service oriented with a problem-solving approach
• Experience communicating directly with customers representing complex information security topics
• Strong written and verbal communication, and critical thinking and problem solving abilities
• Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings
• Able to accurately articulate security information in clear and concise terms to customers
• Team oriented, proactive, and able to work independently
• Ability to guide and mentor Customer Trust team members
• Ability to multitask, balance, and prioritize work in a dynamic environment, ensuring SLAs are met, and ability to work well in tense sales and customers conversations
• One or more of the following certifications is preferred CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.