KYC Operations Senior Analyst

The KYC Operations Senior Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

The KYC Premium Client Executive (PCE) is an intermediate-level professional responsible for managing end-to-end Know Your Customer (KYC) activities for premium SMB and Commercial Banking clients, including onboarding, periodic reviews, remediation, and regulatory compliance, while partnering with clients and internal stakeholders to deliver a seamless client experience, mitigate risk, and ensure adherence to Citi’s AML/KYC policies and standards

Responsibilities

• KYC professional, focus on the core responsibilities, client interaction, and compliance ownership:
• Manage end-to-end KYC activities for premium SMB/CCB clients, including onboarding, periodic reviews, trigger events, modifications, and remediation cases.
• Act as the primary liaison between clients, Business, and Operations teams to ensure timely completion of KYC requirements and regulatory compliance.
• Review, validate, and analyze client documentation and data to ensure accuracy, completeness, and adherence to AML/KYC standards.
• Monitor and track assigned KYC portfolios, proactively managing risks, escalations, and SLA commitments throughout the case lifecycle.
• Coordinate with global and regional stakeholders to resolve at-risk cases, support client queries, and deliver a seamless client experience.
• Drive operational excellence through accurate case management, documentation, process improvements, and strong compliance governance.

Qualification

• 3-5 years of relevant experience in Banking Operations, KYC, AML, Client Onboarding, or related functions.
• Experience supporting account opening, KYC reviews, and regulatory due diligence processes.
• Strong stakeholder management and client-facing experience.
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.

Education:

• Bachelor's degree/University degree or equivalent experience

Must have:

• Working knowledge of KYC, AML, and regulatory requirements.
• Strong communication and interpersonal skills.
• Strong attention to detail and analytical mindset.
• Proactive, adaptable, and willing to learn.
• Team player with the ability to collaborate across functions and regions.

Good to Have

• Proficiency in Mandarin, Cantonese, Thai, or Vietnamese.
• Experience working with global stakeholders and regional teams.
• Familiarity with AI tools and the ability to identify process improvement opportunities through technology and automation.

Working Arrangement

• Normal working hours: 9:00 AM to 6:00 PM.
• Hybrid work arrangement: 3 days per week in office.
• Follows Malaysia public holidays.

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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