Managers Control Self-Assessment Group Manager - Branch & Payments

The Managers Control Self-Assessment (MCA) Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong Retail Bank and Mortgage business knowledge is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills are required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises of control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

• independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.

• Serves as an oversight function working with the In-Business OR and Independent Risk Teams

• Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)

• Ensures Operation Risk Policy implementation and exception approvals

• Informs Operational Risk Council on Sub-Segment Level OR related matters

• Attends In Business Risk Committees

• Leads the development of new/change initiative risk assessments in partnership with business project teams

• Functions as a line of business subject matter expert in the development of cross line of business/cross channel project risk assessments

• Liaises with Business ORM on residual risk mitigation strategies for covered initiatives

• Participates in post implementation review to assess potential new or emerging residual risks

• Exports best practices and common risk, controls and corrective actions through Framework Papers

• Ensures that Citi wide KORs and KRCIs are communicated and understood by Businesses

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years relevant experience

• Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

• Experience in Internal Audit or Financial Control would be desirable.

• Expertise in the following would be beneficial: New/Change Initiative Risk Assessment, Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.

• Excellent communication skills – verbal & written – including experience communication with senior leaders

• Excellent influence and partnership skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

This position is a critical leadership role responsible for oversight of the Branch and Payments MCA portfolio, managing approximately 7 FTEs and more than 400 controls mitigating significant risks in the Retail Bank's most operationally and regulatory complex processes.

The role provides end-to-end oversight of control design and performance, issue management, MCA lifecycle activities, audit readiness, and risk mitigation efforts in alignment with the Controls Target Operating Model (TOM)

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Managers Control Self-Assessment

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 27, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.