Patient Representative

About This Position

Job Description:

Patient Representative

Purpose:

Under general supervision, connects patients with necessary services and resources to satisfy medical and social services needs.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.

Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.

Interviews and gathers information to assist patients with obtaining needed resources or services.

Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.

Research and contact pharmaceutical companies for drugs, equipment, information and other services.

Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.

Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.

Assist staff with clinic programs and outreach activities.

Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Local City, state, federal and health laws, rules, and regulations
• Knowledge of community programs and services
• Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
• Skill in coordination between patients, clinic staff, and others
• Skill in research and persuasion
• Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
• Skill in effectively utilizing community resources and programs
• Skill in oral and written communication
• Ability to take initiative and work independently
• Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
• Ability to compile reports on clinic operations, resources, cost analysis, and other services
• Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).

Minimum Qualifications:

• Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
• Any combination of related education and experience may be substituted

Licenses and Certifications Required:

None

Preferred Qualifications:

• Customer service experience
• Experience working in a health care setting
• Experience using electronic health records systems, preferably eClinicalWorks
• Bilingual in English and Spanish
• Experience working with marginalized populations
• Experience with Medical Billing, Insurance Verification, Medicare/Medicaid processing

Notes to Candidate:

Position Overview:

This position will perform administrative support duties for the Communicable Disease Unit (CDU) clinics, including answering phones, greeting and registering patients at the Sexual Health and Tuberculosis clinics; scanning patient documents, medical records processing, filing and purging documents, cash handling and reporting. Assists with chaperoning and translating for patients during clinic visits. Supports various CDU staff and performs other duties as assigned.

Austin Public Health

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan. Departmental Competencies related to the position can be found on Austin Public Health’s website.

Important Posting Information:

• This job posting will close at 11:59 PM the day before the Job Posting Close Date listed.
• This posting is only required to stay open for 7 days and may close any time thereafter.
• We recommend saving or printing a copy of the job posting for your records. Closed posting cannot be viewed in Workday.

Application Submission:

• A complete City of Austin employment application is required to apply. Please provide dates (month and year) for each job history entry. While a resume may be required, it will not substitute for a completed application. Incomplete applications will not be considered.
• An assessment(s) may be administered as part of the interview process.

Electronic Notification to Applications:

Applicants will be notified via e-mail of important information regarding application status. Please ensure your email address and contact information is current and correct.

Salary and Benefits:

Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package consisting of medical and dental coverage, paid sick, vacation, and personal time, and a retirement plan.

• Hourly Range is $22.05 - $24.26
• This position comes with a comprehensive benefits package that includes medical and dental coverage, paid sick leave, vacation and personal time, and a retirement plan.

Physical Work Location:

• RBJ, 15 Waller Street, Austin, TX 78702

Hours:

• Monday – Friday; 8:00 am – 5:00 pm

Immunization Requirement:

Austin Public Health employees must comply with the department’s immunization policy.

Travel:

This position may require travel to multiple work locations.

Tobacco-free Workplace:

The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.