Neurological Institute Interview Event -- Patient Guest Services Assistant

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Job Title

Neurological Institute Interview Event -- Patient Guest Services Assistant

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Job Code

G10015

Shift

Variable

Schedule

6:00am-2:30am/11:30am-8:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Neurological Institute and take the next step in your career!

Be part of an onsite interview event at Cleveland Clinic Main Campus on Saturday, Aug. 29, 2026, and Monday, Aug. 31, 2026, and explore an exciting opportunity to join one of the most respected healthcare organizations in the world.

We are hiring Patient Guest Services Assistants (Red Coats) across a variety of shifts.

The Patient Guest Services Assistant I serves as a highly visible brand ambassador and trusted resource for patients, families and visitors, helping create a warm, caring, comfortable and informed experience across Cleveland Clinic campuses.

Recruiter: Jennifer Caminero| [email protected]

A caregiver who excels in this role will:

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.

• Access patient information to confirm appointment times, appointment locations and room numbers.

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.

• Correct and/or report safety, maintenance, and cleaning needs.

• Respond to Code Blue and Code Red emergencies with appropriate equipment.

• Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Basic computer skills (e.g., Epic, outlook, and other internal systems)

• Two years of experience in a customer service role with at least one year providing face-to-face customer service

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

Physical Requirements:

• Manual dexterity to operate office equipment.
• Requires frequent data entry, standing, walking, and sitting.
• Normal or corrected vision, hearing, speech.
• Excellent hand/eye coordination.
• Lift up to 25 pounds.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

• Follows Standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.