Patient Access Representative - AGP

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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative - AGP

Location

Uniontown

Facility

Green Health and Wellness

Department

Patient Registration-Cleveland Clinic Akron General

Job Code

U99943

Shift

Evenings

Schedule

3:00pm-11:00pm

Job Summary

Job Details

Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients in the Emergency Department, verify information and collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family members and setting the tone for how their visit to the Emergency Department goes.

A caregiver in this position works 3pm - 11pm including every other weekend and every other holiday.

*Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday-Friday from 8:00AM – 4:30PM on-site at Green Health and Wellness. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.*

A caregiver who excels in this role will:

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information.

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

• Function as a Super User and act as a resource for training of new caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing role with in person or phone contact

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.