Patient Financial Advocate - Global Patient Services

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Financial Advocate - Global Patient Services

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

RCM Financial Counseling-Finance

Job Code

U18012

Shift

Days

Schedule

8:00am-4:30pm/7:00am-3:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Financial Advocate supporting the transplant area, you will assist patients in navigating financial responsibilities when they are uninsured or when their insurance is not accepted at Cleveland Clinic. In this position, you will counsel patients and responsible parties regarding their payment obligations and available options. Your efforts can positively impact the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

A caregiver in this role works remotely from 8:00 a.m. – 4:30 p.m. or 7:00 a.m. -- 3:30 p.m.

Candidates must reside in NE Ohio area to be considered for this position.

A caregiver who excels in this role will:

• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
• Contact insurance carriers or other sources and act as an advocate for the patient.
• Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved.
• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
• Update and correctly document in appropriate computer systems.
• Scan letter of agreements and send clinical clearance notifications.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact
• OR Associate’s Degree and two years of experience
• OR Bachelor’s Degree and one year of experience

Preferred qualifications for the ideal future caregiver include:

• Associate’s or Bachelor’s Degree
• Finance experience, such as banking, cashiering and handling money
• Bilingual speaking

Physical Requirements:

• Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.
• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.