Appointment Center Patient Service Specialist IV
Cleveland Clinic Administrative Campus
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Surgical Services Support Technician I Location Avon Facility Avon Hospital Department Surgery Administration-Avon Hospital Job Code G10121 Shift Days Schedule 5:30am-2:00pm Job Summary Job Details Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. Many patients come to Cleveland Clinic feeling anxious before an operation, and our family of caregivers provides peace and comfort throughout their treatment to help ease those concerns. As a Surgical Services Support Technician in the OR, you will have opportunities to interact with patients while transporting them to designated areas. In addition to performing various technical support tasks, your role is essential to ensuring a safe and sanitary operating room environment. A caregiver in this role works days from 5:30 a.m. -- 2:00 p.m. with a Saturday rotation to support Saturday surgeries. A caregiver who excels in this role will: Safely transport patients to designated areas per nursing requests. Assist nursing caregivers during surgical cases as requested. Maintain and control support services equipment and supplies. Maintain the OR in an aesthetically safe and sanitary condition. Escort and direct customers to the appropriate source for assistance. Provide a safe environment for patients and their families. Comply with entering job tasks in electronic computer software programs. Assist nursing service with prepping and shaving patients for surgery. Coordinate and maintain Uniform Room activities such as locker assignments and scrubs for all O.R. personnel. Properly handle and dispose of hazardous waste. Comply with special cleaning requests for radioactive waste and infection control surgical cases. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross upon hire or obtain within the new hire period One year of customer service experience Experience working in a team environment Preferred qualifications for the ideal future caregiver include: Sterile processing experience Experience working in a procedural area Physical Requirements: Requires full range of body motion including ability to lift and/or bear the weight of 100 pounds with assistance, or more while pulling, lifting, pushing and transferring patients to and from various apparatus; regularly pushes moderate to heavy weight of 100 pounds or more. Exposure to body fluids. Must be available for flexible scheduling according to the needs of the surgical area. Floating may be expected per assignment policies within the surgical support department. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer. We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.
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