Technical Program Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

TW Engineering is a dedicated engineering organization for Coupang core business in Taiwan. The team has end-to-end ownership of the systems. We develop and maintain scalable and sustainable platforms to empower our business, work with local business stakeholders, and product team very closely to wow the customers and scale the business.

What You Will Do

As a TPM on the TW Engineering team, you will:

• Develop new tools and process to support the strategic direction of the TW Engineering team
• Prioritize programs and activities in accordance with the mission and goals of TW Engineering team
• Act as an internal accelerator within TW Engineering team to help implement new tools and processes.
• Work with internal stakeholders (engineering, finance, legal, product teams) to drive scalable solutions and resolutions
• Identify systems needs and/or define process to improve efficiency and enable scalability
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company
• Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes
• Define tech metrics and able to help team enhance engineering excellence
• Use data to inform system needs and prioritize system requirements

Basic Qualifications

• 10+ years of industry experience (Software development, QA, etc); 5+ years of tech programs management experience
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to leadership
• Experience working with large sets of structured and unstructured data and synthesizing into business insights
• High standards and a bias toward action
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital
• Solid skills in Microsoft Excel and Power Point

Preferred Qualifications

• Prior experience in eCommerce industry

Type of work model

Hybrid /Onsite / Remote working

• Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/