Customer Service Supervisor- Patient Accounts

Facility:

Work from Home - Hybrid - Ohio

Department:

Cash Applications

Schedule:

Full time

Hours:

40

Job Details:

The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency. Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring.

Department Specific Job Details:

Education

• High school diploma required

Experience

• Minimum of 2 year of experience in patient financial services or healthcare billing
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers

Skills/Competencies

• Proficient in supervising billing and collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time-management skills