Guest Service Representative - Full Time - 2nd Shift

Facility:

Dayton Children's - Main Campus

Department:

Telecommunications

Schedule:

Full time

Hours:

40

Job Details:

The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children’s. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization’s core values of compassion, collaboration, innovation, and safety.

Required Qualifications • High school diploma or GED required. • Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred. • Excellent interpersonal and communication skills, both verbal and non-verbal. • Ability to interact compassionately and professionally with patients, families, and staff. • Strong problem-solving and conflict-resolution skills. • Ability to follow policies, procedures, and safety protocols consistently. • Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations. • Basic computer skills and ability to learn hospital systems. • Ability to maintain confidentiality and comply with HIPAA regulations. • Reliable attendance and punctuality required. • detailed oriented • Must be able to work assigned shifts, including holidays, or varied hours as required

Preferred Qualifications • Preferred 3-5 years of Customer Service experience • Experience in a hospital, healthcare, or pediatric environment. • Prior experience with visitor management or access control systems. • Customer service experience in a fast-paced, public-facing role. • Bilingual abilities are a plus.

Department Specific Job Details:

Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.