Senior COOP Support

The Senior COOP Support role provides advanced technical, engineering, and operational support for IBM mainframe environments with a focus on z/OS system software, disaster recovery, continuity of operations (COOP), and replication technologies. This position is responsible for the installation, maintenance, troubleshooting, documentation, and support of IBM and Independent Software Vendor (ISV) software products operating within the IBM z/OS environment. The role supports critical infrastructure, disaster recovery operations, COOP exercises, system IPL activities, DASD replication, and emerging technology initiatives while ensuring system stability, availability, and performance. Performs other related duties as assigned.

Responsibilities:

• Use SMP/E to install and maintain IBM Mainframe and Independent Software Vendor (ISV) software for execution in the IBM Mainframe operating environment, which includes z/OS.
• Locate, read, and evaluate job, system task, and system log output to troubleshoot and resolve system problems and anomalies.
• Generate and capture dumps, terse the dump dataset, and transfer dumps and related log information to vendors for analysis in problem solving.
• Work independently, conduct research, document, and deliver findings (written/orally) on IBM mainframe hardware and peripheral equipment and related software/firmware.
• Plan, create, document, review, and revise documentation for COOP.
• Serve as technical point of contact (POC) for COOP exercises, including creating and implementing input/output definitions, breaking/starting/stopping data replication processes, restoring OS and ISV software to the COOP box, performing IPL of the COOP environment, and working with other customer and DISA teams to successfully implement the COOP exercise cutovers.
• Document application and system software integration with IBM mainframe hardware and associated peripheral equipment.
• Research, document, and deliver (written/orally) impacts and risks associated with changes requested before change implementations are performed.
• Research, plan, coordinate, document, and implement state‑of‑the‑art technologies, especially those available with or built on the IBM z/OS mainframe platform.
• Research, plan, document, review, and implement technical and engineering support in the broad range of maintenance and utilization of software with an emphasis on installed IBM z/OS Disaster Recovery.
• Research, plan, review, document, maintain, and implement software and firmware including system software, utilities, programming languages, compilers, interactive terminal software, and transaction processing software on an IBM z/OS mainframe platform.
• Provide technical and engineering support in z/OS OS’s, hardware, and associated products.
• Maintain Disaster Recovery Replication (DASD). Identify inconsistencies, errors, replication issues. Document and present recommended corrective actions.
• Participate in disaster recovery and COOP exercises.
• Document and perform IPLs, work with personnel located at each site to create, load, implement, and activate HCDs in support of disaster recovery exercises. Document and perform all system cleanup activities required post‑exercise.
• Assist in the planning and management of DASD resources and usage for DISA Mainframes and its customer requirements.
• Develop, create, plan, and document processes and procedures for planning and executing COOP, including ensuring there are no dropped or missing DASD or virtual tape volumes in the COOP environment.
• Support DISA IBM z/OS ACE (Assured Computing Environment) initiatives by ensuring data movement, data replication, and running of system monitors and jobs to confirm replication status.
• Use IBM z/OS and TSO/ISPF to access the IBM z/OS mainframe system.
• Perform IPLs.
• Performs other related duties as assigned.

Qualifications:

• Years of Experience: 7-10 years
• Education Level: Bachelor's degree in Science, Technology, Engineering, or Math
• Clearance Requirements: Secret
• Certification Requirements: IAT level 2

Salary Range: $90,000 to $120,000

The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

About Us

Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.

Benefits

Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.

Equal Opportunity & Compliance Statement

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.

We participate in E-Verify.

DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance [email protected]