Service Technician

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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A field Service Technician who is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES: • Provide service and customer support during field visits or dispatches • Tie workflow to schedule • Manage all on site installation, repair, maintenance, and test tasks • Diagnose errors or technical problems and determine proper solutions on equipment. • Produce timely and detailed service reports • Document processes • Operate vehicle in a safe manner and use field automation systems • Follow all company’s filed procedures and protocols • Cooperate with technical team and share information across the organization • Comprehend customer requirements and make appropriate recommendations/briefings within capabilities. • Build positive relationship with customers

JOB REQUIREMENTS: • High School diploma and/or equivalent in work experience • Excellent interpersonal skills, proficient in oral and written communications • Assembly experience preferred • Basic reading skills. Must be able to follow directions • Ability to troubleshoot, test, repair, and service technical equipment • Ability to perform work accurately and thoroughly • Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea • Ability to work flexible shifts and to adapt to changing work schedules • Familiarity with mobile tools and applications.

BENEFITS: • Competitive Salary + bonus • 401(k)/ Retirement savings • Comprehensive Benefits (medical, dental, vision, life and disability coverage) • Career growth opportunities • Friendly work environment • Paid vacation/holidays