Supervisor Practice Operations- Gastroenterology

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Position Overview:

Reporting to Practice Manager under the Physician Site Leader, supervises staff in performing a specific function(s) in the Practice. Assists the Practice Manager in having administrative oversight over multiple locations and/or practices under same medical discipline. Schedules work, tracks productivity and quality outcomes, and addresses issues with staff and patients. Depending upon the circumstances, this may be a working supervisor under a clinical or non-clinical area of the Practice. However this person is a member of the management team with first line responsibility for hiring, orientation, appraisal, coaching, disciplining, and training staff. Keeps the Practice Manager informed on issues involving operations, work flow, customer satisfaction, and employee relations.

Key Responsibilities:

• Planning: Participates in planning discussions with input into goals for the Practice. Focused more on schedules of staff and physicians ensuring resources are available to meet anticipated daily work loads.
• Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes.
• Human Resources: Hires, orients, and trains staff. Conducts performance appraisals, coaches and disciplines staff. Ensures work expectations, DMG and Practice policies are communicated and responsibilities are understood. Seeks guidance and support from Practice Manager in managing staff.
• Patient Satisfaction: Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.
• DMG Activities: Member of the Management Team, representing their Practice to other DMG management associates. May participate in Ad Hoc or Standing Committees. Representative of DMG in the community at large.

Experience and Qualifications:

• Prefer a minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice.
• Prefer minimum bachelor level education in Health Administration, Management, or Nursing.
• Holding current licensure in nursing (LPN or RN) a plus.
• Knowledge of OSHA, HIPPA, Nurse Practice Act, and Employment legislation.
• Prefer a minimum of two or three years in a managerial role in a health care setting preferably in an outpatient physician primary or specialty practice.
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.
• Interpersonal Skills: Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns.
• Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.
• Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Diversity: Values the worth of others and respects diverse points of view. Promotes support and team work within and across departments.
• Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment.
• Mentoring/Employee Development: Develops employees in a positive manner – maintaining and building self esteem and confidence and competence – helping employees achieve their maximum potential and contribution.
• Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
• Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

The compensation for this role includes a base pay range of 62,920- 94,380, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.