Principal Software Engineer

We are looking for a Principal Software Engineer to join a small, highly experienced Epicor Labs team that transforms innovative AI concepts into enterprise-grade products trusted by enterprise customers. This is a hands-on engineering role, not a management position. You will design and build, set the technical bar for production quality, and provide the architectural judgement needed to take AI-driven products from promising prototype to something enterprise customers can trust with their business data. What you'll do As a Principal Engineer, you'll play a key role in designing and delivering the next generation of AI capabilities across Epicor's ERP portfolio. PoCs and MVPs in AI transformation projects inside enterprise ERP software - rapid exploration of new capabilities, with the engineering discipline to evolve the successful ones into production-grade services. Cloud platform services - designing and building the services, APIs, and data layers that new AI capabilities run on, integrating with large, established ERP products. Production readiness - bringing R&D output up to enterprise standard: reliability, observability, security, multi-tenancy, and safe failure behaviour. AI engineering - integrating LLMs and agentic patterns into business software responsibly: guardrails, permissions, auditability, and designing for the probabilistic nature of AI components acting on real business data. Raising the bar - architectural review across the team's workstreams, mentoring engineers at all levels, and turning good judgement into standards and automation rather than tribal knowledge. What you are likely to bring: Principal-level engineering depth in C#/.NET and/or Python, with cloud platforms (Azure preferred), and a strong record of designing and shipping production services. Our systems span both stacks - strength in one with working fluency in the other is the expectation. Production TypeScript/JavaScript frontend engineering experience, including building secure, accessible user interfaces that integrate with enterprise web shells, APIs and backend services. Experience designing and integrating enterprise information systems, with a strong understanding of data flows, system boundaries and the operational impact of change. Ability to work effectively with data scientists and other AI specialists to turn data, models and experimentation into reliable, usable product capabilities. Production ownership experience - you have run systems in production and carry the instincts that come from it: partial failure, resilience, blast-radius thinking, and designing for the incident nobody planned. This matters to us more than any specific framework. Distributed-systems fluency: service boundaries, transactional thinking, multi-tenant design, API design and versioning. Strong architectural communication - able to explain, document, and defend design decisions across teams, and to review others' designs constructively. Pragmatism under real-world constraints: comfortable integrating with large, long-lived enterprise systems and choosing the achievable-good over the theoretical-perfect. Highly desirable: Hands-on exposure to AI-assisted engineering - building with LLM APIs, agentic coding tools, and prompt-driven workflows, and a grounded view of where they help and where they don't. Experience taking early-stage products (PoC/MVP) to production, ideally in enterprise software. AWS experience. Complex business-domain experience - ERP, e-commerce, finance, logistics - and an appreciation of the cost of getting business data wrong. Security instincts: least privilege, tenancy isolation, trust boundaries. What success looks like Within your first 3 months, you'll: Deliver production-quality code Own components from design through implementation Contribute architectural improvements across the team Within 6–12 months, you'll: Lead the design of major platform capabilities Become a trusted technical leader and architectural reference point Mentor engineers and help raise engineering standards across Epicor Labs About Epicor Labs: Epicor Labs is the innovation engine behind AI transformation across Epicor's ERP portfolio. Our team explores new ideas, rapidly prototypes solutions, and turns successful concepts into production-ready capabilities before handing them over to product engineering teams. We're a small, senior team with: High autonomy Minimal bureaucracy Fast decision-making Strong engineering standards A collaborative culture where the best ideas win, regardless of title You'll work alongside experienced architects, product managers, UX designers, and AI specialists to solve challenging technical problems with real customer impact. Technology: C# / .NET Python Azure TypeScript / JavaScript REST & GraphQL APIs Relational & document databases GitHub with CI/CD pipelines LLM APIs AI-assisted development tools #LI-AJ1 #LI-HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Alena Jelinkova At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: Epicor Will Never Ask for Payment: Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. Verify Authenticity: All legitimate Epicor communication will come from the following alias/domains: "[email protected]", "[email protected]", and/or "First name.Last [email protected]". The only valid domain is www.epicor.com. 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