Hospitality Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Hospitality Specialist at Opensity Solutions is responsible for delivering high-touch concierge-style hospitality services within a professional office environment. This role supports daily operations, meetings, events, and guest services by ensuring exceptional presentation, responsiveness, and attention to detail. The Hospitality Specialist collaborates with internal teams and reports to designated site leadership while maintaining a polished and service-oriented workplace experience. This position is classified as non-exempt.

ROLES & RESPONSIBILITIES:

• Deliver an elevated guest experience by greeting visitors, responding to requests promptly, and maintaining a professional and welcoming environment.
• Prepare and set up meeting rooms according to event specifications, including furniture arrangements, audiovisual equipment, and catering support.
• Coordinate and provide food and beverage services for meetings, including breakfasts, lunches, refreshments, and catered events.
• Conduct regular inspections of conference rooms, office spaces, pantry areas, and kitchens to ensure cleanliness, organization, and proper stocking of supplies.
• Maintain visiting offices and temporary workspaces by ensuring they are cleaned, organized, and fully prepared for daily use.
• Support operational service requests, including supply deliveries, event support, equipment setup, and other hospitality-related tasks.
• Utilize room reservation systems, scheduling tools, and office software to manage hospitality operations efficiently.
• Provide support for occasional after-hours events, including setup, coordination, service, and breakdown activities.
• Collaborate with internal departments and vendors to ensure seamless meeting and event execution.
• Maintain high standards of professionalism, presentation, and customer service in all guest and employee interactions.
• Adapt to changing priorities and manage multiple responsibilities in a fast-paced environment.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong hospitality and customer service skills with a concierge-level service mindset.
• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and colleagues.
• Strong organizational and multitasking abilities in a fast-paced environment.
• High attention to detail and commitment to maintaining professional presentation standards.
• Ability to work independently while collaborating effectively within a team environment.
• Flexibility and adaptability in managing evolving operational priorities.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Familiarity with room booking systems, scheduling software, and workplace technology tools preferred.
• Ability to maintain professionalism under pressure while delivering high-quality service.
• Strong problem-solving skills and ability to respond proactively to guest and operational needs.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

QUALIFICATIONS:

Education: High School Diploma or GED required.

Experience: Minimum of 1 year of work experience required; hospitality, food & beverage, hotel, or client service experience preferred. Experience in professional office hospitality or conference services is a plus.

Technical Skills:

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience using room reservation systems, scheduling platforms, or workplace service tools preferred.
• Ability to learn and navigate hospitality and workplace technology systems efficiently.

The Compensation range for this role is 20.00 to 22.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.