Hospitality Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

As a Hospitality Supervisor (Client Relations Supervisor), you will be responsible for overseeing a team, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. This role reports to the Client Relations Manager or the Client Relations Director.

Shift: 7:00a.m to 4:00p.m Monday to Friday

Attire: Opensity Employees wear a provided uniform for this position

Job Requirements

• Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
• Conduct client satisfaction surveys for service evaluation and improvement opportunities
• Provide cost savings and service enhancement initiatives to client
• Takes accountability for ultimate problem resolution

Operational Leadership

• Understands and runs the day-to-day functions of their client portfolios against targets, metrics, and compliance with corporate policy and procedures
• Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained
• Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis
• Work with teams to create short- and long-term goals to ensure client expectations are met.
• Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
• Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized
• Produce and analyze weekly reports as needed.
• Participate in weekly leadership discussions.

Essential skills that are required for this position include, but not limited to, the following:

• Client first mentality
• Leads by example demonstrating self-confidence, energy and enthusiasm
• Actively listen and identify both spoken and unspoken needs
• Works well under pressure
• Excellent verbal and written communication skills necessary.
• Adapt your communication style to a wide variety of personalities and situations.
• Good listening and professional demeanor
• Works well in a fast-paced environment
• Must be able to navigate clients of every professional level.
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• The position requires walking for long periods of time in a fast paced work environment

EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!

Preferred candidates will have a minimum of 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning.

The Compensation range for this role is up to 26.46 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.