Lead Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Our mission is to provide exceptional legal support services, operational excellence, and trusted client experiences that enable attorneys and legal professionals to focus on delivering outstanding results for their clients.

We are seeking a dynamic, customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This is an exciting opportunity for an experienced professional who wants to grow their career and takes pride in delivering exceptional service. The Lead Service Specialist acts as a subject matter expert, and trusted client resource.

The ideal candidate is proactive, highly organized, detail-oriented, leads by example, demonstrates a strong commitment to client service, maintains operational excellence. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards.

Location: Cincinnati, OH Pay: 20.00 – 22.00

Schedule: Monday-Friday (9:30-6:00pm)

Key Responsibilities

Client Service Excellence

• Deliver exceptional customer service while acting as a trusted resource for clients and colleagues.
• Proactively communicate project status, deadlines, challenges, and resolutions.
• Ensure all client requests are completed accurately, professionally, and within established service levels.
• Respond promptly to inquiries and provide solutions-oriented support with a positive, "can-do" attitude.
• Build strong working relationships while modeling professional behavior and uphold all organizational standards, policies, and service expectations.

Production & Document Services

• Coordinate and perform copy, print, scanning, binding, and finishing services.
• Review project instructions and ensure all deliverables meet quality standards and client specifications.
• Conduct quality control checks to ensure accuracy and consistency before delivery.

Mail, Shipping & Distribution Services

• Ensure timely processing and delivery of parcels, messenger services, and overnight shipments.
• Maintain knowledge of postal regulations and shipping procedures.
• Investigate and resolve delivery issues, damaged packages, and other service-related concerns.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
• Prior experience in a client-facing environment with a strong customer service focus.
• High level of understanding working with Microsoft Office applications, including Outlook, Word, and Excel.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.