Remote Clinical Audiologist

ABOUT US

Fortell is harnessing AI and custom silicon to build the world’s best hearing aids. Our mission is to empower people to hear better everywhere — even in the most challenging environments — so they can connect, thrive, and enjoy life to the fullest. We’re driven by cutting-edge technology, user-centric design, and a passion for improving lives.

We are a NY-based startup backed by Thrive Capital, Founders Fund, Valor Equity Partners, Lux Capital and Optum Ventures, among others.

ABOUT THE ROLE

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell is looking to hire a highly motivated, forward-thinking Remote Audiologist to deliver best-in-class teleaudiology care to Fortell customers. In this role you'll own the full remote patient journey — consultations and sales, remote fittings, and ongoing follow-up care — while also serving as a clinical escalation point and working our Salesforce case queues in support of both our remote care operation and our clinic locations. This role reports to our Head of Audiology and is a full-time remote position.

RESPONSIBILITIES

Sales & Consultations

- Conduct personalized remote consultations: review hearing test results and audiograms with clients, explaining findings and options in a clear, empathetic, and approachable manner.

- Recommend and sell Fortell hearing aids tailored to individual client needs, balancing excellent clinical care with strong conversion.

- Meet key performance indicators related to conversion, return & upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and business performance.

Fittings & Follow-ups

- Remotely fit, program, and fine-tune hearing aids using Fortell's fitting software, ensuring optimal performance and comfort.

- Conduct structured follow-up appointments to drive device adoption, satisfaction, and long-term success.

- Offer ongoing support and maintenance for hearing aid users, including remote troubleshooting and coordinating repairs.

Escalations & On-Demand Care

- Serve as the clinical escalation point for audiology escalations from our support teams, resolving complex client issues with sound clinical judgment.

- Provide on-demand care during scheduled on-demand hours, supporting clients with immediate product support needs.

Case Queue Management

- Work Salesforce case queues, including hearing aid adjustment requests and audiogram reviews, for both remote care clients and our clinic locations, within defined service levels.

- Document all client interactions and outcomes notes in an accurate and timely manner.

Collaboration & Growth

- Share clinical insights and learnings with the manager, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell product & patient experience.

- Stay updated on the latest advancements in audiology, teleaudiology best practices, and hearing aid technology.

WHAT YOU'LL BRING.

- An active Audiology license (and Hearing Aid Dispensing license where applicable) in good standing in your state of residence. You will be required to obtain and maintain additional state licensures (with Fortell's support) to serve clients across our remote care and clinic markets, including traveling as needed to complete licensing requirements (e.g., in-person examinations or proctored testing).

- An active Audiology license (and Hearing Aid Dispensing license where applicable) in good standing in your state of residence; willingness to obtain and maintain additional state licensures (with Fortell's support) to serve clients across our remote care and clinic markets.

- Strongly preferred: currently holding multiple state Audiology licenses, including dispensing licenses in applicable states.

- 2+ years of experience dispensing and fitting hearing aids for adult clients; teleaudiology or remote care experience is a strong plus.

- Availability during weekday business hours to maintain a consistent schedule for client appointments, plus participation in the on-demand coverage rotation, including at least once-a-month weekend coverage (sometimes more).

- Strong comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and customer communication platforms to enhance client care and operational efficiency.

- Strongly preferred: hands-on experience with Salesforce CRM, particularly working case queues and documenting client interactions.

- A distraction-free, private home workspace suitable for confidential client appointments, with reliable high-speed internet.

- Demonstrated strong sales acumen in a clinical setting, balancing patient care with driving high conversions without being pushy.

- You are passionate, caring, and empathetic; you thrive on providing the best care to clients in a way that works for them.

- You are enthusiastic about critical thinking and problem solving, and can triage competing priorities (scheduled appointments, escalations, and case queues) independently.

- You have clear and concise communication skills, especially in virtual settings.

- You have the ability to take your clinical experience and apply it in new, innovative ways.

- Ability to work independently as well as in collaboration with a distributed team.