Clinic Coordinator/Lead, Academic Family Medicine

What You'll Do

The Clinic Coordinator (Lead) serves as a hands-on, working lead who supports daily clinic operations while helping the team stay aligned on standard workflows. This role regularly assists with front desk coverage and patient care tasks (including rooming) and provides real-time support to keep clinic flow moving. A portion of the role is dedicated to lead duties such as onboarding support, day-to-day coordination, and reinforcing expectations. The position does not include formal supervisory authority, but it serves as a key resource for staff and a liaison to clinic leadership.

Schedule: Monday - Friday, Days. 40 hours per week.

Responsibilities

• Direct Patient Care and Frontline Support:
• Provide day-to-day guidance to clinical and front office staff during operations
• Ensure exam rooms, equipment, and supplies are prepared and available
• Step into operational roles as needed to support clinic volume and staffing needs
• Reinforce standardized workflows, processes, and expectations
• Assist with problem-solving related to scheduling, patient flow, and operational challenges
• Serve as a go-to resource for staff questions during the workday
• Assist with onboarding and training of new staff members
• Promote a positive, patient-centered environment
• Assist with addressing patient concerns in real time
• Support efforts to improve wait times and overall clinic experience
• Serve as a liaison between frontline staff and clinic leadership
• Escalate operational or staff concerns appropriately
• Assist with tracking metrics and staffing coordination

Requirements:

• High school diploma required
• 3-5 years of clinic or healthcare experience is preferred
• Active clinical certification/credentials are preferred

Freeman Perks and Programs

• For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

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