Rental Agent

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

Customer Service & Rental Operations

· Assist customers with vehicle rental inquiries, reservations, and bookings.

· Explain rental policies, rates, insurance coverage, and terms and conditions.

· Process rental agreements accurately and efficiently.

· Conduct vehicle inspections during pickup and return, documenting vehicle condition.

· Ensure vehicles are clean, roadworthy, and ready for customer use.

· Handle customer concerns and resolve issues professionally and promptly.

· Promote additional products and services to enhance the customer experience.

Fleet Coordination

· Coordinate vehicle availability to maximize fleet utilization.

· Monitor vehicle movements and maintain accurate rental records.

· Report vehicle damages, maintenance requirements, or operational issues promptly.

· Liaise with service and maintenance teams to ensure vehicles remain in optimal condition.

· Assist in coordinating vehicle deliveries and collections when required.

Sales & Business Development

· Identify opportunities to increase rental revenue through upselling and cross-selling.

· Build and maintain positive relationships with individual and corporate customers.

· Follow up on inquiries and reservations to achieve rental targets.

· Support marketing initiatives and promotional campaigns aimed at growing the rental business.

Administrative & Financial Responsibilities

· Process customer payments and prepare daily cash and transaction reports.

· Maintain accurate customer records and rental documentation.

· Ensure compliance with company policies, rental procedures, and insurance requirements.

· Prepare periodic operational and performance reports as required.

· Assist with inventory and fleet-related administrative duties.