Outreach Support Specialist

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

The Outreach Support Specialist (OSS) plays a critical role in supporting the Outreach team by managing incoming leads, completing timely patient outreach, coordinating intakes, maintaining accurate patient information, and assisting with the development of Giving Home Health Care’s patient pipeline.

The primary purpose of the OSS position is to ensure that every qualified lead receives timely and professional follow-up and that potential patients are efficiently moved through the intake process. The OSS works closely with Outreach Coordinators, Outreach Leadership, Growth, Clinical, and other internal departments to provide an exceptional patient experience and help increase completed intakes.

The OSS is expected to demonstrate Giving Home Health Care’s HEART values — Humility, Empathy, Advocacy, Respect, and Teamwork — in every interaction with patients, families, referral sources, and coworkers.

Essential Responsibilities:

Qualifications Required:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional telephone and customer-service skills.
• Ability to work effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to manage multiple leads and priorities simultaneously.
• Basic computer proficiency.
• Ability to learn and utilize Salesforce and other company systems.
• Ability to maintain confidentiality and follow HIPAA and company privacy requirements.
• Ability to accept coaching and work collaboratively as part of a team.

Performance Expectations:

Quality Standards:

Every OSS is expected to consistently demonstrate Giving Home Health Care's HEART values: Honesty: Communicate truthfully and maintain integrity with patients, families, coworkers, and leadership. Excellence: Strive for high-quality work, accurate documentation, timely follow-up, and exceptional patient service. Accountability: Take ownership of assigned leads, appointments, responsibilities, performance metrics, and outcomes. Respect: Treat every patient, family member, referral source, and coworker with dignity and professionalism. Teamwork: Work collaboratively with Outreach Coordinators, Outreach Leadership, Intake, Clinical, and other departments to accomplish Giving Home Health Care's mission.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.