Concessions Supervisor | Wings Event Center | FT

Job Description

Duties may include, but not limited to: ● Follow all Greenleaf Hospitality Group policies and procedures ● Prioritize and organize work assignments and be able to delegate ● Direct performance of assigned staff and follow up with corrections where needed ● Motivate staff ● Ascertain staff to form cohesive team ● Ability to clearly think, analyze and resolve problems, while exercising good judgment ● Accuracy to details ● Endure abundant physical movements in carrying out job duties ● Exert physical effort in transporting and placement of tables, chairs, rolling bars and general catering equipment ● Ensure security of storage and access to WEC property ● Work without direct supervision ● Knowledge of daily scheduled group functions, times, locations and amount of people ● Knowledge of location of all WEC function space and names of rooms ● Knowledge of all catering set-ups and standard room settings ● Knowledge of proper cleaning techniques, requirements and proper chemical handling ● Knowledge of POS machines with the ability to train staff quickly and effectively ● Communicate effectively with guests, management and coworkers to their understanding ● Speak, read, and write English precisely and clearly ● Strong presence on event days ● Resolve any guest issues that may occur, leaving the guest with a positive experience ● Ensure that all associates are being productive and providing personalized guest experience ● Create brand loyalty through the guest service experience and product value ● Responsible for a smooth, positive flow of the business with regards to both internal and external guests

● Build an engaged culture through recognition of individual talents and contributions ● Train and job coach front staff ● Continuous improvement of employee engagement to ensure retention ● Hold associates accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling ● Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions ● Communicate to staff the vision and goals of Wings Event Center and Greenleaf Hospitality Group ● Hold effective team huddle. Go over any special instructions and/or changes needed for the shift ● Staff schedule and labor expense control ● Money reconciliation and cash handling ● Connect with teammates personally to build positive and trusting relationships ● Communicate effectively and in a timely manner ● Be available to all associates to answer questions, guide, and support them