Transportation Program Analyst (FTC, 12 months)

About the Role: OpenAI is seeking a Transportation Program Analyst to support our dynamic and growing transportation ecosystem. This role focuses on managing backend platforms, ensuring data integrity, supporting compliance, and enhancing the commuting experience for employees.

Key Responsibilities:

- Provide operational support across transportation and mobility systems, ensuring day-to-day functionality, accuracy, and alignment with program policies. Generate recurring ridership, parking, and usage reports (e.g., PPPM, occupancy dashboards)

- Monitor and triage inquiries submitted through internal support channels (email, Slack, JIRA, etc), escalating as needed to appropriate teams.

- Generate recurring utilization, ridership, parking, and usage reports

- Support documentation of operational workflows and partner playbooks

- Collaborate with field leads and workplace teams to ensure systems are functioning correctly

Qualifications:

- 2+ years of experience in operations, systems management, or mobility services

- Familiarity with enterprise platforms

- Intermediate Excel skills (Pivot Tables, VLOOKUP, simple modeling)

- Excellent organizational and documentation skills

- Quick learner with high discretion, able to handle sensitive operational issues (e.g., parking equity, ride disputes, billing escalations) with professionalism and limited supervision.

Preferred Qualifications:

- Experience with budgeting or contract tracking tools

- Background in workplace operations, facilities management, or mobility-related programs, with an understanding of cross-functional coordination.

- Familiarity with transportation-related compliance frameworks, such as commuter benefit policies, fringe benefit taxation, or regional mobility regulations.