VIP Account Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Manage and maintain relationships with VIP / high-value clients;
• Act as the main point of contact for assigned accounts;
• Provide personalized service and proactive communication;
• Monitor client activity and performance metrics;
• Identify opportunities for upselling and cross-selling;
• Develop strategies to increase client retention and lifetime value;
• Handle escalations and complex client issues efficiently;
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
• Track KPIs related to retention, reactivation, and revenue growth;
• Stay updated on products, promotions, and market trends;
• Comply with company policies and security standards.

Experience you’ll need to bring:

• Fluency in Spanish (mandatory);
• Advanced command of English (written and spoken);
• Previous experience as an Account Manager, VIP Manager, or similar role;
• Experience in iGaming / fintech / online services (preferred);
• Analytical mindset with ability to interpret client data;
• Results-driven with strong focus on revenue and retention.

It's a perfect match if you have those personal features:

• Strong sales, negotiation, and communication skills;
• Experience or strong ability in cross-selling and identifying revenue opportunities;
• High level of responsibility;
• Proactive mindset, with the ability to anticipate client needs and take initiative;
• Creative and out-of-the-box thinking to solve problems and enhance user engagement.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment;

Apply, and let your growth journey begin.