Customer Experience Associate (Evening Shift) — Ramp
New York City, NY, USA; New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL
Who we are:
Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.
Our culture:
Location:
About the role:
Sales Engineering is a team of subject matter experts who serve as the trusted technical advisor to prospective customers. You will lead prospects through the sales process by connecting their needs to Sardine’s value to win new customers and drive revenue growth. You will deliver best in class product demonstrations, fill out RFPs, and win over our prospective customer’s technical teams with your thought leadership and consultative approach. Internally, your insights from the field will help shape our product roadmap and will pave the way for future customers. You will play a key role in our commitment to customer excellence and allow Sardine to stay ahead of market trends.
The SE team is a high visibility and high impact team. At the intersection of our Go-To-Market and Product and Engineering teams, we serve as the link between our customer’s needs and the Sardine’s capabilities, ensuring our platform is always adding value to our customer’s Fraud and Compliance stack. It's a great role for someone who enjoys learning the intricacies of a product to drive value to prospects, and leading through innovative problem-solving to convert prospects into customers. Variety, ambiguity, innovation, and ownership of complex problems are all big components of this role.
What you'll be doing:
What you’ll need:
Benefits we offer:
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
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New York City, NY, USA; New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL
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