Host/Hostess

Variable (United States of America)

Host/Hostess

This individual will visit patients for menu selection, deliver and pick-up of patient meal trays. They will also deliver nourishments and floor stocks.

- High School diploma or GED equivalent required - Skills in oral and written communication required. - Good organization skills and ability to work within pre-defined time frames and deadlines. - Must have superior customer service skills and professional appearance. - Good hand-eye coordination and body mechanics. - Ability to maintain confidentiality. - Must possess the ability to prioritize and multi-task. - Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members. - Visits patients for menu selection using Bedside Menu Entry or printed menu. - Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc. - Assembles and delivers room service trays to patients within 45 minutes of order. - Retrieves trays from patient rooms noting patients not eating well. Offers these patients alternate food choices; consults dietitian when necessary. - Before leaving patient’s room, ask to offer assistance with any other request. - Unloads and scraps patient trays and assists with dish washing when necessary. - Delivers floor stocks, nourishments, and tube feedings to patient care units. - Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates. - Follows all food safety and infection control policies and procedures.