Partnerships Manager

WE’RE HEIDI.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

EHR and PMS integrations are a core strategic lever for Heidi — driving distribution, unlocking new pipeline, and making clinicians more efficient the moment they open Heidi. Canada is a priority market for us, where these integrations have real, immediate commercial impact.

As Partnerships Manager, you'll lead Heidi's work with integration and ecosystem partners across Canada, helping us scale adoption through strong commercial and technical alignment. You're commercially sharp and technically curious — someone who speaks both business and product fluently, and who knows how to turn a partnership into a pipeline and an integration into real, measurable impact.

What you’ll do

- Lead Heidi's integration strategy across Canada

- Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi's reach and impact

- Prioritize integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value

- Own integration partnerships end-to-end, from technical scoping and onboarding through launch and enablement

- Activate integrations through co-GTM, referral, and reseller motions that translate into pipeline and adoption

- Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes

- Collaborate cross-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable

- Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value

What you'll need

- 4+ years of experience in partnerships, channel, or commercial roles, ideally in SaaS, healthtech, or platform ecosystems A track record of driving growth through integration or ecosystem partnerships Strong grasp of B2B integration models, co-selling, and platform GTM strategies Excellent stakeholder management, negotiation, and relationship-building skills A structured, strategic approach to prioritization and execution A collaborative mindset — you thrive at the intersection of commercial strategy, product development, and customer success

Other things to know

- This is an in-person role based out of our Toronto office that will require travel (~25-30%) within Canada

- Bilingualism (English and French) would be an asset but not required

- Experience in healthcare or SaaS is helpful but not required

- You'll work closely with Product, Engineering, and Growth from day one

How we show up

- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

- Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

- Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

- Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.