Lead Scheduler- Bariatric Shea Medical

Primary City/State:

Shea Medical Office Building - 10210 N 92nd St Scottsdale, AZ 85258

Category:

Patient Services

Shift:

Day

Department:

Bariatric Center



• Must have at least 2 years of healthcare scheduling experience
• Hours- 7:00a.m.-4:00pm.
• Monday-Friday




Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:




JOB SUMMARY

Performs as a working lead and support for the staff. Assists staff in scheduling, pre-registration, deposit calculations, self-pay pricing and insurance verification. Serves as subject matter expert with current systems and processes within the department and interdepartmental. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes. Maintains ongoing department training program in conjunction with leadership. Promotes positive teamwork within department and among employees.

ESSENTIAL FUNCTIONS

• Serves as an expert resource for department employees, as well as those outside the department, in regards to scheduling requirements, pre-registration, and insurance verification matters. Provides coordination and information to all disciplines and departments to ensure efficient and effective department workflow.
• Tracks performance and provides feedback to Supervisor on staff performance for evaluation purposes. Participates in monthly one-on-one meetings with staff to provide productivity measurements and feedback.
• Maintains all departmental and network policies, procedures and guidelines to ensure optimal execution of departmental tasks and achievement of goals. Assists in the development of new procedures and processes. Develops new policies and procedures as required. Participates in process improvement activities and implements process changes as directed by Supervisor. Supports Supervisor in other activities, as needed.
• Proactively monitors scheduling activity to identify opportunities for increased resource utilization (room, staff, and time) and to ensure compliance with established scheduling policies, procedures and guidelines. May perform duties of both Scheduler and Sr Scheduler as needed.
• Serves as subject matter expert for HIPAA, Federal regulations, state regulations, health system policies, departmental policies and reimbursement criteria. Attends/assists in leading departmental meetings and huddles in order to enhance communications within and between departments. Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required
• Associates in related healthcare field Preferred and

EXPERIENCE

• 2 years in healthcare scheduling or other related experience Required
• 3 years healthcare scheduling, hospital registration, patient financial counseling, Medical Assistant experience Preferred
• 3 years of the minimum experience required Preferred

LICENSE AND CERTIFICATIONS




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