Patient Experience Coach

Primary City/State:

Virtual - Arizona

Category:

Patient Services

Shift:

Day

Department:

Patient Experience



Monday-Friday, 8am-5pm

Hybrid

Must reside in Arizona




Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:




JOB SUMMARY

The Patient Experience Coach provides professional coaching and consultation to influence hospital leaders and direct care providers with delivering excellent patient experiences. In addition, the Coach will focus on coaching the execution of the HonorExcellence patient experience standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills, design and facilitate workshop/in-services, evaluate processes, analyze information and generate or refine training solutions.

ESSENTIAL FUNCTIONS

• Coaches direct care providers (especially opinion leaders) to build a foundation of service excellence and set high expectations, identify improvement opportunities, implement changes, deliberately practice evidence-based best practices, and sustain results.
• Coaches and partners with hospital leaders to develop, implement and improve the Patient Experience for patients.
• Measures and analyzes the results of the coaching provided and provides feedback and reports progress to Facility Executives and Leaders, Network Patient Experience Leaders, and HR Talent Development Leaders
• Teaches best practice Patient Experience concepts to leaders and staff through classroom, workshop and project and DMS Huddle coaching. Uses evidence based information to provide new knowledge and shape practice when applicable.
• Provides individual coaching to persons identified by formal and opinion leaders.

EDUCATION

• Bachelors or 4 years' work related experience Healthcare or related field Required
• Masters or advanced degree or equivalent in a healthcare field or related discipline. Preferred

EXPERIENCE

• 2 years, Coaching, delivering presentations, and interacting with management groups. Required
• 5 years, coaching, delivering presentations, and interacting with management groups. Preferred

LICENSE AND CERTIFICATIONS

• Other related healthcare certification and/or license. Upon Hire Required
• Other Current, valid State of Arizona or Compact State Registered Nurse license Upon Hire Preferred
• Other Certification in Crucial Conversations, Influencer-the Science of Change, Crucial Accountability Upon Hire Preferred
• DDI Coaching for Peak Performance. Upon Hire Preferred




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