Technical Service Representative

Job Description:

1. Job Purpose:

( the statement of job purpose in one or two clear and concise sentences )

Providing in site and on site technical support for composite business

2. Principal Accountabilities:

( the major end results the job is expected to achieve )

a) Fully complies with HPU policy and Local EHS regulation

b) Maintains and optimizes the innovation portfolio for composite

• Identifies customer’s activities and needs
• Develops the products as the marketing requirements

c) Provides technical support/training for the key customers and distributors

• Provides product/technical introduction to new customer
• Ensures the customer understanding HPU product portfolio
• Provides technical solution and develop the products as customer’s requirements
• Communicates with customer to identify the trials and follows the feedback

d) Handles the complains / trouble shooting

• Provides trouble shooting timely and effectively
• Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively

e) Market Intelligence

• collects up-to-date market intelligence from relevant industries, the customers and the competition regularly

3. Knowledge / Experience / Skills Needed

( education, experience, skills and training required for the job )

Education:

Minimum bachelor degree of polymer science

Experiences:

At least 2- 3 years composite related work experience. The experience in PU composite is optimal.

Skill: MS Office functionalities

Training:

Updated PU Composite knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills

Additional Locations: