Project Specialist, Marketing Operations

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Project Specialist, Marketing Operations to serve as a key operational partner within IJM's Global Marketing team, enabling high-quality execution of strategic marketing initiatives. This role manages the day-to-day coordination of projects across the Creative, Campaigns, and Product portfolio, ensuring projects are completed on time and with excellence, stakeholders remain aligned, and risks are proactively managed. Working closely with marketing leaders, creative teams, and cross-functional partners, the Project Specialist strengthens operational effectiveness by enabling workflows, facilitating collaboration, maintaining project visibility, and driving consistent project management practices that enable IJM to advance its mission and global strategy.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Marketing Operations Manager and is only available for candidates with the right to work in the US.

Responsibilities:

Strategy & Knowledge Development & Implementation

• Coordinate the planning and execution of cross-functional marketing initiatives aligned with Global Marketing priorities and organizational objectives;

• Develop and implement project roadmaps, timelines, milestones, dependencies, and resource needs;

• Identify opportunities to improve project management processes, workflows, templates, and team effectiveness;

• Contribute to operational excellence by documenting best practices and supporting adoption of standardized project management approaches;

Policies and Procedures

• Maintain project documentation, workflows, templates, and operating procedures to promote consistency across the team;

• Ensure project artifacts, approvals, and documentation follow established organizational policies and governance processes;

Communication

• Facilitate effective communication among project teams, stakeholders, and leadership through regular project updates, meeting facilitation, and status reporting;

• Proactively communicate project risks, timeline changes, dependencies, and mitigation plans to appropriate stakeholders;

• Foster strong collaboration across Marketing and partner teams to ensure alignment and successful project execution;

Clerical and Administration

• Maintain project plans, work management systems, documentation, and reporting tools;

• Schedule and facilitate project meetings, capture action items, and monitor follow-up activities;

• Track project milestones, deliverables, and team capacity to support effective prioritization;

General Tasks

• Coordinate multiple concurrent marketing projects from initiation through completion;

• Monitor project progress, identify risks, and escalate issues when appropriate;

• Support vendor or external partner coordination as needed;

• Participate in departmental planning, retrospectives, and continuous improvement initiatives;

• Perform other duties as assigned by the supervisor;

• Participation in IJM’s community of spiritual formation.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, Project Management, or a related field, or equivalent professional experience;

• Five or more years of project management experience in a marketing, creative, nonprofit, or business environment;

• Experience using project management platforms such as Teamwork, Asana, Monday.com, Jira, Workfront, or similar systems preferred;

• Experience working in a fast-paced, highly collaborative environment with multiple concurrent priorities preferred;

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent project management certification preferred;

• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously;

• Proficiency with project management software and Microsoft Office;

• Ability to build and maintain project schedules, dashboards, and status reports;

• Strong attention to detail with experience documenting processes and maintaining accurate project records; and

• Familiarity with marketing or creative project workflows.

Critical Qualities:

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;

• Exceptional organizational skills and attention to detail;

• Strong interpersonal and relationship-building skills with the ability to influence without formal authority;

• Excellent written and verbal communication skills;

• Proactive problem-solving mindset with sound judgment and adaptability;

• High degree of ownership, accountability, and follow-through;

• Collaborative, service-oriented approach with a commitment to continuous improvement; and

• Ability to remain calm and organized while managing competing priorities and deadlines.

Application Process:

Upload Resume, Cover Letter & Statement of Faith* in one PDF document.

*What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits

• Monthly commuter and parking benefits in the DC metro area

• Retirement benefit options

• Paid leave starting at 23 days

• 12 holidays (plus early release the day prior)

• Daily, quarterly, and annual community spiritual formation

• Robust staff care resources

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes.

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.