Patient Financial Services

The Patient Financial Services Specialist (PFS) works within the Centralized Revenue Cycle Management structure in collaboration with leadership, billing, front office, and any third party vendors. The PFS role is responsible for:

- Accurate reconciliation and management of both legacy and Athena patient balances

- Managing and escalating invalid balances

- Advocating and applying financial assistance and hardship resources

- Processing and managing credit card agreements, unapplied credits, and refunds

- Managing internal and external patient collection processes

- Maintaining clean and accurate patient demographic and financial data

- Answering patient billing inquiries and communicating patient balances