Manager, Transformation

Job Title:

Manager, Transformation

Job Description

1. Innovation Leadership 2. Strategic Visibility 3. Process Optimization 4. Best Practices and Training:

-Drive, deliver, and deploy various Innovation Initiatives -Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits -Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement -Lead ideation sessions with the account and co-innovation with the client -Replicate best practices applicable to the account -Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status -Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Location:

PHL Quezon City - Tera Tower 16th Floor

Language Requirements:

Time Type:

Full time

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Seen 18 days ago.

Original posting on Intervoice's site ↗

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