Professional II, Global Service Delivery

Job Title:

Professional II, Global Service Delivery

Job Description

Job Description Summary Imagine being able to partner with globaltechnology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Program Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis.

Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will:

• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
• Partner with cross functional teams to develop and maintain strategic
• roadmaps to drive
• customer retention and expansion
• Plan and lead high-impact initiatives to improve scaled sales efficiency and
• effectiveness
• Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
• Leverage strong interpersonal skills to establish trusted advisor relationships with clients
• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
• Lead expansion and efficiency projects including change requests
• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
• Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management

You Have:

• Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
• Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
• Developing persuasive written and verbal communication skills across diverse functions and teams
• Proficient experience with process optimization, program management, customer support strategy, or quality assurance
• 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
• Competent decision-making, consensus building, and conflict management skills
• Ability to work under pressure, highly adaptable, customer facing, and well organized
• Excellent organizational skills with close attention to detail • Ability to prioritize initiatives to align with return on investment (ROI) and account impact
• 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Wellness Incentive Program
• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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