Budtender

Ivy Hall is Illinois’ largest independent cannabis retailer. Rooted in community and driven by hospitality, Ivy Hall offers a curated selection of high-quality products, expert education, and personalized service in welcoming, thoughtfully designed spaces where feeling good matters more than simply feeling it. Moving beyond purely transactional retail, Ivy Hall is ushering in a new wave of dispensaries that prioritize connection, comfort, and discovery—an approachable alternative to the sterile and intimidating storefronts of the past. Dedicated to excellence, equity, and inclusion, Ivy Hall proudly serves communities across Illinois.

Job Summary

Key Responsibilities

• Customer Experience & Education Greet customers with warmth, professionalism, and a welcoming attitude Guide customers through their cannabis education journey, tailoring recommendations to individual preferences and experience levels Build and maintain lasting relationships with returning guests, fostering loyalty and brand trust Retail Operations Partner with teammates to ensure a seamless retail experience across all customer touchpoints Process customer transactions accurately using the Point of Sale (POS) system, ensuring compliance with all state-monitored inventory protocols Verify customer identification and assist at the front desk as needed to ensure compliance and security Prepare and verify online orders for accuracy prior to pick-up Stock, merchandise, and replenish product displays for both regulated and unregulated inventory Compliance & Standards Maintain a strong understanding of state and local cannabis regulations; adhere strictly to all compliance requirements Ensure accuracy in recordkeeping and tracking within the state inventory system Maintain a clean, organized, and sanitized workstation and retail environment at all times Team Collaboration & Growth Support managers and fellow budtenders as needed to achieve store goals Participate in ongoing cannabis education and product training sessions Contribute to a positive, collaborative team culture where every member shares Ivy Hall’s commitment to service excellence

Key Qualities

• Friendly, professional, and deeply customer-focused
• Passion for cannabis education, wellness, and community connection
• Adaptable and able to thrive in a high-volume, fast-paced retail setting
• Collaborative team player who values communication, accountability, and integrity
• Self-motivated learner committed to continuous personal and professional growth

Requirements

• Education & Experience: High School Diploma or equivalent required 1–2 years of retail, hospitality, or customer-facing experience preferred Must be 21 years of age or older and able to register as a cannabis agent with the state Technical & Physical Skills: Competent using standard office and retail technology (POS systems, Microsoft Word, Excel, email, etc.) Ability to lift up to 30 pounds unassisted and remain standing or walking for 5+ hours per shift Comfortable bending, kneeling, and reaching with or without assistance Strong attention to detail and ability to follow operational and compliance procedures precisely Knowledge & Interests: Eagerness to learn about cannabinoids, terpenes, and diverse product applications Understanding of cannabis regulations or willingness to be trained on state and local laws

Physical and Mental Demands

• Hearing: Normal audio range, with or without correction
• Vision: Close observation and ability to adjust focus

Working Environment

Work is performed both remotely and in a retail environment. The noise level is usually moderate. These characteristics represent those individual encounters while performing the essential functions of this role.

We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.