Assistant Manager Whitney Ranch

About JETSET Pilates

JETSET Pilates is a modern Reformer Pilates franchise delivering results-driven, music-inspired workouts in beautifully designed studios. We are committed to creating an exceptional client experience while building strong communities through movement, connection, and world-class hospitality.

Position Summary

Responsibilities

• Support the day-to-day operations of the studio.
• Serve as Manager on Duty and keyholder when scheduled.
• Open and close the studio in accordance with company procedures.
• Ensure the studio consistently meets JETSET operational and brand standards.
• Resolve operational issues quickly while maintaining an exceptional member experience.
• Step in to support Studio Lead responsibilities and studio operations as needed.
• Support the recruitment, onboarding, training, and development of the Studio Lead team.
• Coach Studio Leads on customer service, sales performance, and operational excellence.
• Provide real-time feedback and performance coaching.
• Support the General Manager with team communication, accountability, and performance management.
• Act as the General Manager in their absence.
• Support the achievement of monthly membership, retail, and revenue goals.
• Coach the team on membership sales, lead conversion, retention, and retail performance.
• Identify opportunities to improve studio performance and member engagement.
• Monitor studio KPIs and support action plans to drive results.
• Assist with Studio Lead and Instructor scheduling.
• Coordinate shift coverage and schedule changes.
• Support inventory management, supply ordering, and day-to-day studio administration.
• Assist with payroll reporting, incident documentation, and operational compliance.
• Represent JETSET within the local community.
• Build relationships with local businesses, wellness partners, and corporate organizations.
• Support community events, partnerships, pop-ups, and local marketing initiatives.
• Foster meaningful relationships with members to strengthen retention and community.
• Maintain exceptional studio presentation, cleanliness, and organization.
• Ensure all team members consistently deliver the JETSET member experience.
• Uphold company policies, operational procedures, and brand standards.
• Lead with professionalism, positivity, and accountability.

Qualifications

• Previous leadership experience in fitness, hospitality, retail, or another customer-focused environment.
• Strong leadership, coaching, and communication skills.
• Proven ability to drive sales and deliver exceptional customer service.
• Excellent organizational and time management skills.
• Passion for health, wellness, hospitality, and community building.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Success in This Role

• Deliver exceptional member experiences.
• Maintain outstanding operational and brand standards.
• Achieve membership, retail, and revenue goals.
• Develop confident, engaged, and high-performing Studio Leads and Instructors.
• Build strong community relationships that drive studio growth.
• Lead with integrity, professionalism, and a solutions-focused mindset.