Lobby Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role. What You'll Do Deliver exceptional customer service by warmly greeting all visitors and residents, anticipating their needs, and acting as the primary point of contact for all reception-related enquiries Manage reception operations for 8 hours daily, Monday to Friday, ensuring the desk remains staffed, immaculate, and fully operational at all times Handle guest registration efficiently, including issuing passes, explaining health, safety, and evacuation procedures, and utilizing your ability to remember names and faces Coordinate meeting room bookings, inductions, taxi services, and other visitor logistics using approved suppliers and internal systems Maintain visual and operational excellence across the reception area and related spaces, taking ownership of creating a professional, welcoming environment Complete daily checklists and monthly reports, ensuring compliance with all site procedures, health & safety protocols, and incident reporting requirements Collaborate seamlessly with courier companies, service providers, and the wider Facilities Management team to ensure smooth operations Provide local area information, including directions, travel updates, and general guidance to support visitors and staff throughout their day What We're Looking For Outstanding customer service mindset with a proven ability to create memorable experiences in high-profile or corporate environments Proactive problem-solver who anticipates needs, handles service disruptions gracefully, and maintains composure under pressure Excellent interpersonal and communication skills, with the natural ability to engage positively with people at all levels, from guests to senior leadership Strong organizational abilities with meticulous attention to detail, time management skills, and the capability to prioritize competing demands Tech-savvy professional who is confident learning new IT systems and software quickly, with strong computer literacy Exceptional memory for names, faces, and individual preferences, enabling personalized and attentive service Team-oriented approach with self-motivation and the ability to inspire and support colleagues in delivering service excellence Trustworthy and discreet, maintaining confidentiality and professionalism in all interactions What You Can Expect From Us Contract of employment Benefits package (private healthcare, cafeteria system, life insurance) Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective Opportunity to participate in training and development programs Friendly and supportive company culture Location: On-site –Krakow, POL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.