Customer Support Specialist

Job Description

About the Role

Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently manage multiple administrative tasks.

Key Responsibilities

Answer incoming phone calls and respond to email enquiries professionally.

Coordinate bookings and follow-up appointments.

Accurately input and maintain patient records.

Process administrative tasks and patient documentation.

Support the day-to-day operation.

Skills & Experience Required

Excellent computer literacy and confidence using technology.

Strong knowledge of Microsoft Office, particularly Excel and spreadsheets.

Fast and accurate typing and data entry skills.

Excellent verbal and written communication skills.

Strong organisational and multitasking abilities.

Ability to work independently and as part of a team.

Previous customer service, administration, or data entry experience is desirable.

What We're Looking For

Excellent telephone and in person etiquette with a professional and courteous manner.

Professional, reliable, and friendly.

Highly organised with strong attention to detail.

Additional Information

All your information will be kept confidential according to EEO guidelines.