Support Specialist II - Menlo Park

Company Description

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description

IT Support Specialist

(please read the full description before applying)

This is a contract opportunity. This is an in-office opportunity in Menlo Park, CA

About this position

The Technical Support Specialist role is a 12-month residency at a leading global tech company, designed to provide hands-on experience and practical skills in technical support. The primary responsibility is to assist users with troubleshooting and resolving computer system issues, gaining exposure to a wide range of technical challenges varying in complexity. This opportunity is ideal for building real-world expertise in a dynamic and innovative environment.

Job Responsibilities:

• Address user inquiries related to the operation of computer software or hardware, resolving problems typically of lower complexity.
• Conduct remote installation of software and perform hardware testing as needed.
• Execute commands and monitor system functioning to ensure correct operations and identify errors.
• Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
• Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.
• Troubleshooting hands-on experience

Skills/Requirements:

• minimum 12 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
• Candidate without demonstrated MAC OS experience will not be contacted.
• Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills
• Mobile Device Support
• MDM Knowledge
• Office 365 / Google Workplace
• Multi-factor authentication
• Willing to travel locally between offices

Why should you apply?

• Competitive pay & PTO Benefits
• collaborative environment
• Upskilling Opportunities

Pay/Salary Range: $25-29/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.