Specialist Retail Training

About the role:

• Partner with Regional Sales teams to assess capability gaps and develop annual, quarterly, and monthly training plans aligned to business priorities and retail KPIs. • Design and deliver engaging classroom, virtual, and in-store learning programs for Franchisee Trainers, Store Managers, and retail teams. • Lead onboarding and capability-building journeys for new hires and newly promoted Store Managers while strengthening the Franchisee Trainer ecosystem through Train-the-Trainer initiatives. • Collaborate with Subject Matter Experts and the Content team to continuously enhance learning content, tools, and digital learning experiences. • Manage end-to-end execution of training programs, ensuring timely delivery, learner engagement, governance, and adherence to budgets and timelines. • Measure learning effectiveness through assessments, learner feedback, retail performance metrics, and post-training action plans to drive measurable business impact. • Analyze store performance trends and recommend targeted capability interventions to improve conversion, UPT, ATV, customer experience, and overall store productivity. • Coach Franchisee Trainers and retail leaders to improve learning transfer, capability development, and operational execution across the region. • Build strong partnerships with Regional Sales teams and cross-functional stakeholders to ensure learning solutions support business objectives and operational excellence. • Continuously improve learning programs by leveraging participant feedback, performance insights, and evolving business needs to deliver sustainable capability development.

About you:

• Experience & Background: 12–15 years of experience in Learning & Development, Retail Training, or Capability Building within retail, apparel, hospitality, or consumer-facing industries. • Education & Certifications: Bachelor's degree required; Master's degree preferred. Professional training certifications will be an added advantage. • Learning & Facilitation Expertise: Proven experience designing and delivering impactful learning programs using classroom, digital, and blended learning methodologies. • Retail Business Acumen: Strong understanding of retail operations and key business metrics including Conversion, UPT, ATV, customer experience, and store productivity. • Analytical & Results-Oriented: Ability to interpret business performance data, evaluate training effectiveness, and translate insights into measurable capability improvements. • Stakeholder Management: Strong collaboration and influencing skills with the ability to build trusted partnerships across business functions and franchise partners. • Execution Excellence: Highly organized with the ability to manage multiple programs, stakeholders, and priorities in a dynamic environment. • Leadership Behaviors: Demonstrates integrity, empathy, adaptability, resilience, excellent communication, and a passion for developing people.

• Job Location – West Region
• Base - Mumbai
• Reporting To – Head, Retail Training (Matrix Reporting: Regional Sales Managers)
• Employment Type – Full-time | Permanent
• Travel Requirement – Approximately 75% travel across stores and markets, with 25% based at the regional office for planning, stakeholder engagement, and learning operations

Benefits

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi’s products

LOCATION

India, Mumbai - Office

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.